LOOKING FOR SOMETHING DIFFERENT, OR EVEN EXCLUSIVE?

If none of our available pieces translate exactly what you envisioned, we produce a piece depending on the size, color and design you want for your space.

Fill out the form below and share your idea with us, it will be a pleasure to transform your vision into art!

Frequently asked questions

What are the delivery times?

Orders are shipped within 4 to 15 business days after payment confirmation (varies in delivery time for customized products or in case of stock shortages).

  • Portugal and European Union: 4 to 18 business days
  • Outside the EU: 15-30 business days (subject to possible customs delays)

What payment methods are available?

We accept payments via credit card, MB Way, PayPal and bank transfer.

Can I return or exchange an item?

  • You have 30 days after receipt to request a return.
  • Return shipping costs are the customer's responsibility .
  • The item must be returned in perfect condition: unused, unworn, with tags and in the original packaging , accompanied by proof of purchase.
  • Personalized, sale, or gift card items cannot be returned.
  • To start the process, please contact us at: 📧 purocru@gmail.com .

    - If approved, the refund will be made using the same payment method within 10 business days of receipt.

    - For customers from the European Union , there is also the right to cancel within 14 days of purchase.

    For more information, we advise you to consult our Refund Policy.

Are Puro Cru products handmade?

Much of our collection is handcrafted, made with natural materials, and designed for long-lasting durability. Each piece is unique and may present slight variations, ensuring authenticity.